Shipping Policies

Thank you for supporting Sent! We're committed to ensuring your order reaches you smoothly and efficiently. As we grow, we're continually working to provide you with the best shipping experience.

Order Processing

  • All orders are processed within 1–3 business days.
  • You’ll receive a confirmation email with tracking details once your order has been shipped.

Shipping Options & Delivery Times

Australia:

  • Standard Shipping: Estimated delivery within 3–7 business days.

International:

  • Standard International Shipping: Estimated delivery within 7–21 business days, depending on your location.

Please note: Shipping times may vary due to customs processing, local carrier delays, or other unforeseen circumstances.

Shipping Costs

  • Shipping costs are calculated at checkout based on your location and the shipping method selected.

Customs, Duties, and Taxes

For international orders, additional customs fees or import taxes may apply. These charges are determined by your country’s customs policies and are the responsibility of the buyer.

If you’re unsure about potential fees, we recommend checking with your local customs office before placing an order.

Tracking Your Order

Once your order has shipped, you’ll receive a tracking number via email. Use it to monitor your package’s journey to your doorstep.

Lost, Delayed, or Damaged Packages

If your package is delayed, lost, or arrives damaged, please reach out to us at contact@sentforpurpose.com. We’ll do our best to assist you and resolve the issue.

Returns & Exchanges

At Sent, we want you to be completely satisfied with your purchase. If for any reason you are not, here’s how we can assist:

  • Eligibility for Returns:
    Items must be returned within 30 days of receiving your order. They must be unworn, unwashed, and in their original condition with tags attached.
  • How to Start a Return:
    Email us at contact@sentforpurpose.com with your order number and reason for the return. We’ll provide you with the necessary steps to proceed.
  • Refunds:
    Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method.
  • Return Shipping Costs:
    Customers are responsible for return shipping fees unless the item is faulty or incorrect.

Need Help?

If you have any questions about shipping, returns, or anything else, feel free to contact us at contact@sentforpurpose.com. We’re here to assist you!